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Frequently Asked - Find answers to common questions about Track & Trace

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Yes, if the Licensed Agent GLN is associated with the product in the ministry's master data, they can handle commissioning.
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CSV (COMMA DELIMITED) format is accepted for file uploads to RSD.
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No. 3PL companies are not allowed to register products under their name. They handle receiving, shipping, and other logistics operations only.
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Licensed 3PL establishments can register independently with RSD and conduct accept/dispatch operations.
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No, only pharmaceutical products intended for the local UAE market need to be reported to Tatmeen. Export products are exempt.
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No, each licensed warehouse from SFDA should have their own GLN. Each location requires separate registration.
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Products need to be commissioned to Tatmeen prior to the import customs clearance into the UAE local market.
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No, the RSD system will not affect customs clearance operations. However, you must report after receiving shipments.
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Products will have their status changed to Decommissioned - Dispensed and will be automatically decommissioned from Tatmeen.
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Yes, for Conventional and Biological Medicines, free samples must be reported, except in certain cases defined in the guidelines.
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Product verification is a process used to confirm that a product is genuine and authentic, showing its status and hierarchy information.
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