Privacy Policy

1. Introduction

1DTS ("we", "our", or "us") operates the Track & Trace Hub. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

Personal Information

When you register for an account, we may collect:

• Name and email address
• Company name and job title
• Country of operation
• Password (stored in encrypted form)

Usage Information

We automatically collect certain information when you use the Platform:

• Browser type and version
• Pages visited and features used
• Date and time of access
• IP address

Uploaded Files

Files uploaded for analysis (EPCIS files, barcodes, serial numbers) are processed in memory and are not permanently stored unless you explicitly choose to save your analysis history.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Personalize your experience
• Improve our Platform and services
• Send important notifications about the Platform
• Respond to your inquiries and support requests
• Monitor usage patterns and analytics

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security assessments
• Access controls and authentication

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Uploaded files for analysis are processed temporarily and deleted after the session unless explicitly saved. You may request deletion of your account and associated data at any time.

6. Third-Party Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Cookies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are used for:

• Session management and authentication
• Remembering your preferences
• Analytics and performance monitoring

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.