FAQs

Frequently Asked - Find answers to common questions about Track & Trace

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Filtering by: Data 🌐 General
Data 10

Master data is reference information:

  • Product data (GTIN, description)
  • Location data (GLN, address)
  • Trading partner data
  • Must be synchronized across systems
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A verification response confirms product authenticity:

  • GTIN + Serial + Lot + Expiry verified
  • Response: Valid/Invalid/Unknown
  • Required at point of dispense
  • Real-time query to repository
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Lot number: Identifies production batch (many units share same lot)
Serial number: Unique identifier for each unit

  • Both required for full traceability
  • Lot = quality tracking
  • Serial = individual tracking
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Data synchronization keeps data consistent:

  • Between internal systems
  • With trading partners
  • With regulatory portals
  • Critical for EPCIS accuracy
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Key difference:

  • Master data: Static reference data (product info, locations)
  • Event data: Dynamic transaction records (what, when, where, why)

Both needed for complete traceability.

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Batch traceability tracks products by production batch:

  • Same lot number = same production run
  • Enables batch-level recalls
  • Links to quality records
  • Part of GMP requirements
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Exception handling manages serialization issues:

  • Rejected units on line
  • Failed submissions to portal
  • Verification failures
  • Data discrepancies

Requires documented procedures.

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A transaction ID links business transactions:

  • Purchase order number
  • Invoice number
  • Delivery note number
  • Required in EPCIS transaction events
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Compliance reports demonstrate regulatory adherence:

  • Serialization status by product
  • Event submission statistics
  • Error rates and resolution
  • Required for audits
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Data retention requirements:

  • Keep records for specified period
  • Typically 1 year after expiry + buffer
  • Country-specific requirements
  • Must be retrievable for audits
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