FAQs
Frequently Asked - Find answers to common questions about Track & Trace
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🇦🇪 United Arab Emirates
Country-Specific 29
TATMEEN is the UAE's national pharmaceutical track and trace system, operated by the Ministry of Health and Prevention (MoHAP).
It requires manufacturers and importers to serialize products and report EPCIS events throughout the supply chain.
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Tatmeen is a Ministry of Health and Prevention digital platform that enables the tracking and tracing of all pharmaceutical products in the UAE. It ensures product authenticity and safety throughout the supply chain.
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Serialisation is the application of a GS1 approved 2D Matrix barcode and human readable information onto all drug secondary packing. This enables unique identification of each product unit.
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Tatmeen became operational on December 13th, 2022, which was 18 months after the decree was issued on June 14, 2021.
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Supply Chain Partners are organizations collaborating to move pharmaceuticals from manufacturer to consumer. This includes MAHs (Marketing Authorization Holders), Licensed Agents, 3PL companies, and dispensaries.
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The decree applies to all supply chain participants that produce, transport, store, or dispense pharmaceutical products in the UAE.
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To register with TATMEEN:
- Visit the TATMEEN portal at tatmeen.mohap.gov.ae
- Complete the company registration form
- Submit required documents (trade license, drug registration certificates)
- Wait for approval from MoHAP
- Receive credentials and begin integration testing
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Tatmeen applies to Conventional and Biological Medicines in the first phase. Other product categories will follow in subsequent phases.
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Yes, barcodes apply to both registered and unregistered drugs that are distributed in the UAE.
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No special software is required. Companies can use a web browser, mobile app, or connect their ERP/WMS systems via B2B API integration.
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First obtain a GLN from GS1. Once received, Tatmeen will release a registration link. The SPOC (Single Point of Contact) completes the initial registration and becomes administrator for the business location.
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Yes. Registration and obtaining a unique Global Location Number (GLN) is mandatory for all sites licensed to produce, store, and dispense drugs in the UAE.
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Products and product information cannot be uploaded to Tatmeen directly. They need to be uploaded to BrandSync, which synchronizes with Tatmeen.
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Yes, 3PL companies must register with GS1 and obtain a GLN despite not registering with the ministry. They play a crucial role in the supply chain.
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Yes, comprehensive training material and regular workshops will be provided to ensure successful implementation. Training covers master data, user management, file uploads, and mobile commissioning.
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SPOC (Single Point of Contact) is the person nominated by the company who is responsible for all activities on Tatmeen. The SPOC completes initial registration and becomes administrator for the business location.
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Tatmeen has Mobile/Portal users for operational transactions, B2B users for API connectivity, and Support users for viewing B2B transaction logs.
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Yes, TATMEEN requires aggregation at all packaging levels:
- Unit to case (bundle)
- Case to pallet
Aggregation events must be reported when packing and unpacking.
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Yes, Tatmeen has an independent staging (testing) system that can be used for testing the integration before going to production.
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Four main categories: commissioning (adding products), aggregation (packing hierarchy), shipping (movement), and status change (decommissioning, damage, etc.).
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B2B connectivity enables businesses to electronically connect and exchange data with Tatmeen to automate pharmaceutical reporting. It uses APIs for real-time data exchange.
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The SPOC creates a B2B user, registers, sets a password, and subscribes to required APIs to obtain an API Key for integration.
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Yes, if the Licensed Agent GLN is associated with the product in the ministry's master data, they can handle commissioning.
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No. 3PL companies are not allowed to register products under their name. They handle receiving, shipping, and other logistics operations only.
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No, only pharmaceutical products intended for the local UAE market need to be reported to Tatmeen. Export products are exempt.
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Products need to be commissioned to Tatmeen prior to the import customs clearance into the UAE local market.
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Products will have their status changed to Decommissioned - Dispensed and will be automatically decommissioned from Tatmeen.
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Yes, for Conventional and Biological Medicines, free samples must be reported, except in certain cases defined in the guidelines.
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Product verification is a process used to confirm that a product is genuine and authentic, showing its status and hierarchy information.
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