When you prepare your steps to the track and trace implementation you should add change management as one of the key elements of the Track and trace implementation
Change management is the most underestimated challenge. It is not just about systems, it’s about people, culture, and daily operations.
70% of change initiatives fail due to poor change management, the human and process dimensions are the critical failure A well-designed program addresses people, process, and technology together.
Why Change Management Matters
· Track & Trace is not just a technology project , it changes daily operations at every level.
· Employees face new roles, accountability, and workloads.
· Without structured change management, resistance can derail even the best technical implementation.
Core Elements of Change Management
a. People (Human Factor)
Resistance to Change: Operators, warehouse workers, and pharmacists may see serialization as “extra work.”, so you should engage your operator in the early stage of implementation to increase his awareness and responsibility towards make the project succeed.
Training Clear role-based training ensures staff know why and how to follow new SOPs.
Incentives & Accountability: Linking compliance to performance KPIs helps sustain adoption.
Culture Shift: From speed-focused to compliance- and accuracy-focused.
b. Processes (Operational Impact)
Manufacturers: New SOPs for printing, aggregation, rework of failed codes, recall handling.
Wholesalers: Scanning at every checkpoint(in&out), handling returns with serialized data, no “shortcuts.”
Pharmacies/Hospitals: Scan each dispensed box and handling decommissioned packs.
c. Technology (System Adaptation)
Integration: ERP, WMS, MES, HIS, and national hubs must align seamlessly.
Infrastructure: Reliable internet, mobile devices, and scanners able to scan GS1 data matrix
Support: Local IT support teams for troubleshooting printers, scanners, and software.
Upgrades: Staff must adapt to ongoing system updates and regulatory changes.