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Frequently Asked - Find answers to common questions about Track & Trace
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No, they are not exempt. All pharmaceutical products must be tracked regardless of distribution method.
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SFDA must be notified by submitting drug information. No other establishment can process stolen items in the system.
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SPOC (Single Point of Contact) is the person nominated by the company who is responsible for all activities on Tatmeen. The SPOC completes initial registration and becomes administrator for the business location.
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If the samples are for marketing purposes, they are exempted from notifying in the RSD system.
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Tatmeen has Mobile/Portal users for operational transactions, B2B users for API connectivity, and Support users for viewing B2B transaction logs.
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Yes, Tatmeen has an independent staging (testing) system that can be used for testing the integration before going to production.
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RSD events should be reported within 24 hours of occurrence. Key requirements:
- Real-time or near-real-time preferred
- Maximum 24-hour delay allowed
- Late reporting may result in compliance issues
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Yes, TATMEEN requires aggregation at all packaging levels:
- Unit to case (bundle)
- Case to pallet
Aggregation events must be reported when packing and unpacking.
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Deactivate units intended for destruction, document the reason, and send to destruction companies without dispatching through RSD.
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Four main categories: commissioning (adding products), aggregation (packing hierarchy), shipping (movement), and status change (decommissioning, damage, etc.).
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Yes, the RSD system accepts scanning and reporting of batches for efficiency.
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B2B connectivity enables businesses to electronically connect and exchange data with Tatmeen to automate pharmaceutical reporting. It uses APIs for real-time data exchange.
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ISD (Interface Specification Documents) is a technical document for each process of the RSD system, used for B2B integration.
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The SPOC creates a B2B user, registers, sets a password, and subscribes to required APIs to obtain an API Key for integration.
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You can use the RSD system portals for notification (reporting) until your system is ready for B2B integration.
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Yes, if the Licensed Agent GLN is associated with the product in the ministry's master data, they can handle commissioning.
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CSV (COMMA DELIMITED) format is accepted for file uploads to RSD.
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Licensed 3PL establishments can register independently with RSD and conduct accept/dispatch operations.
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No. 3PL companies are not allowed to register products under their name. They handle receiving, shipping, and other logistics operations only.
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No, each licensed warehouse from SFDA should have their own GLN. Each location requires separate registration.
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