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Frequently Asked - Find answers to common questions about Track & Trace
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First obtain a GLN from GS1. Once received, Tatmeen will release a registration link. The SPOC (Single Point of Contact) completes the initial registration and becomes administrator for the business location.
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Report after finishing all the processes inside the establishment. Batch reporting is acceptable.
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The Invoicing Company is the entity handling invoicing - either the manufacturer or a separate company managing billing for pharmaceutical shipments.
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Yes. Registration and obtaining a unique Global Location Number (GLN) is mandatory for all sites licensed to produce, store, and dispense drugs in the UAE.
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The company where the final batch release came from sends notifications to RSD.
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Products and product information cannot be uploaded to Tatmeen directly. They need to be uploaded to BrandSync, which synchronizes with Tatmeen.
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The manufacturer that prints the 2-D Barcode and completes the batch release process notifies RSD.
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Yes, 3PL companies must register with GS1 and obtain a GLN despite not registering with the ministry. They play a crucial role in the supply chain.
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You can notify the system about export operations outside KSA. However, in the meanwhile, it is optional.
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Yes, comprehensive training material and regular workshops will be provided to ensure successful implementation. Training covers master data, user management, file uploads, and mobile commissioning.
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No, they are not exempt. All pharmaceutical products must be tracked regardless of distribution method.
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SPOC (Single Point of Contact) is the person nominated by the company who is responsible for all activities on Tatmeen. The SPOC completes initial registration and becomes administrator for the business location.
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SFDA must be notified by submitting drug information. No other establishment can process stolen items in the system.
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If the samples are for marketing purposes, they are exempted from notifying in the RSD system.
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Tatmeen has Mobile/Portal users for operational transactions, B2B users for API connectivity, and Support users for viewing B2B transaction logs.
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RSD events should be reported within 24 hours of occurrence. Key requirements:
- Real-time or near-real-time preferred
- Maximum 24-hour delay allowed
- Late reporting may result in compliance issues
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Yes, Tatmeen has an independent staging (testing) system that can be used for testing the integration before going to production.
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Yes, TATMEEN requires aggregation at all packaging levels:
- Unit to case (bundle)
- Case to pallet
Aggregation events must be reported when packing and unpacking.
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Deactivate units intended for destruction, document the reason, and send to destruction companies without dispatching through RSD.
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Yes, the RSD system accepts scanning and reporting of batches for efficiency.
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